Responsible Gaming

Responsible gaming at syndicatecasino on syndicate-bet.com is based on the principle that gambling should remain a conscious and enjoyable form of entertainment, not a cause for harm. We are committed to informing every player about responsible gambling practices and providing full support to anyone experiencing difficulties related to gaming behavior. If you require assistance or advice regarding responsible gaming, our team is always available to help.

Risk Awareness

OBSERVE: Recognize early signs of gambling-related harm, a critical requirement under AU regulation. All casino operators must provide accessible educational information to help players assess their own behavior.

EXPAND: In order to comply with industry best practice and AU standards, we highlight not only universally acknowledged indicators of at-risk gambling, but also support players to self-assess and seek timely intervention.

REFLECT: The following information ensures comprehensive risk awareness, in compliance with AU Consumer Protection Framework for Online Wagering (CPFW) and local codes of conduct:

• Common Warning Signs:
  • Frequently betting more than intended or chasing losses.
  • Spending increasing amounts of time or money at syndicatecasino.
  • Thinking about gambling outside of play sessions, restlessness when not gambling.
  • Withdrawing from family, friends, or social obligations due to gambling.
  • Borrowing or selling possessions to fund gambling activity.
• Self-Assessment Test: Reflect on these statements:
  • Do you regularly spend more time or money than you planned on gambling?
  • Have you tried to stop or cut down, but were unable to do so?
  • Do you hide your gambling from friends or family?
  • Are you preoccupied with gambling even when not online?
  • Has your gambling caused financial, legal, work, or relationship issues?
  • If you answered "Yes" to any of these, we encourage you to access support (see below) or utilize responsible gaming tools.

Legal Disclaimer: This section is provided in line with AU Gambling Harm Minimisation requirements. Players are solely responsible for their gaming decisions and are advised to seek support if concerned.

Limits & Tools

OBSERVE: AU mandates require effective player-controlled limit-setting to reduce gambling risk and ensure player empowerment. Syndicatecasino delivers all recommended tools via syndicate-bet.com.

EXPAND: These functions enable you to set firm boundaries and take proactive control of your gambling activity. All limits apply to accounts accessed through syndicate-bet.com, and can be set or adjusted as outlined below.

REFLECT: Step-by-step instructions for our responsible gaming features:

• Deposit Limits:
  1. Log into your personal account at syndicate-bet.com.
  2. Navigate to your account settings dashboard and select "Responsible Gaming".
  3. Choose the deposit limit option and enter your preferred daily, weekly, or monthly maximum (AUD amounts only, valid until 2025).
  4. Confirm your selection. New limits become active immediately and cannot be increased for 24 hours for your protection.
• Session Time Limits / Timers:
  1. Access the "Responsible Gaming" tab within your account menu.
  2. Select "Session Limit" and set the maximum session duration (e.g., 1 hour, 2 hours).
  3. Once the set time is reached, you will be automatically logged out to help manage playtime.
• Time-Out ("Take a Break"):
  1. Click on "Time-Out" under Responsible Gaming.
  2. Select the desired period (24, 48, or 72 hours). During this break, you will not be able to deposit, wager, or play any games.
  3. Confirm your choice. The account will be temporarily suspended, and login will be disabled during the specified duration.

Protective Clause: In accordance with AU regulations, you cannot cancel or shorten an active limit or break period before expiry. Customer support can provide further information on safe gaming settings.

Self-Exclusion

OBSERVE: Providing robust self-exclusion options is legally required under AU Consumer Protection policies. syndicatecasino on syndicate-bet.com enforces clear procedures for both temporary and permanent exclusion.

EXPAND: The following step-by-step guide ensures your request is actioned promptly and your rights are protected per industry standards for AU online casinos.

1. Accessing Self-Exclusion:
   • Log in and go to your account area at syndicate-bet.com.
   • Select "Responsible Gaming", then "Self-Exclusion".
2. Selecting Duration:
   • Choose your self-exclusion period: 6 months, 12 months, or permanent (lifetime) blocks (all periods extended to at least end of 2025 if initiated in 2025).
3. Confirming Your Choice:
   • Read the mandatory acknowledgment statements describing the effects and irreversibility during exclusion.
   • Click "Confirm".
   • Our system will immediately process your self-exclusion.
4. Support Contact: If you experience issues initiating self-exclusion, contact our responsible gaming team via the support channels provided below.
5. Consequences of Self-Exclusion:
   • You will not be able to log in, deposit, play, or access your account during the exclusion period.
   • Balance refunds, if any, are handled in accordance with AU consumer protections and may require written request to our compliance department.
   • Active self-exclusion requests cannot be canceled or altered before the chosen period's expiry to ensure strict adherence to regulatory obligations.

Legal Disclaimer: syndicatecasino reserves the right to extend exclusion in line with observed risk patterns, as required by law. Your self-exclusion data is handled per applicable privacy and data protection regulations.

Support Resources

OBSERVE: AU regulations necessitate ready access to local and international support services. We integrate a list of certified organizations in compliance with best practice guidance and syndicatecasino's social responsibility pledge.

EXPAND: Each resource has been selected for AU relevance and international scope, offering immediate, confidential help for players and their families.

REFLECT: Consult these services if you or someone you know is at risk:

• Gambling Help Online (Australia): gamblinghelponline.org.au - 24/7 confidential counselling, live chat, and resources for all Australians (Phone: 1800 858 858).
• Gamblers Anonymous: gaaustralia.org.au - Peer support group meetings throughout Australia, support for compulsive gamblers and their families (Email: [email protected]).
• GAMCARE (UK/International): gamcare.org.uk - Hotline, live chat, and advice for international gamblers (+44 808 8020 133).
• National Gambling Helpline (Europe): begambleaware.org - Information and free, confidential advice online or by phone (+44 808 8020 133).
• Other Support (International): gamblingtherapy.org - Multilingual online support and resources.

Legal Requirement: syndicatecasino, via syndicate-bet.com, supplies these references as per national gambling codes and are not responsible for content on external sites. Support services operate independently of syndicatecasino.

Help for Family

OBSERVE: Adhering to AU guidelines, we recognize the impact problem gambling can have on families and close contacts. All affected individuals should have access to information and support.

EXPAND: An essential element of social responsibility, this section provides actionable guidance for family and friends dealing with gambling-related harm.

REFLECT: If you are concerned about someone's gambling at syndicatecasino on syndicate-bet.com:

• Communication: Approach the person calmly and non-judgmentally, expressing concern and desire to help. Focus on the specific behaviors you have observed rather than criticism or blame.
• Support Resources for Families:
  • Gambling Help Online - Family Support (Australia)
  • Gam-Anon - International family support groups and forums
  • Gambling Therapy - Family & Friends Chatrooms
• Next Steps: Encourage the individual to seek help from a psychotherapist or counselor experienced in gambling-related issues. Provide hotline numbers for immediate support (e.g., 1800 858 858 in Australia).
• Self-Care: Family and friends may also benefit from professional advice to manage their own stress or emotional impact.

Legal Note: Where financial harm is suspected, you may be able to request exclusion notifications or encourage the affected individual to utilize account restriction measures.

Operator's Commitment

OBSERVE: Under AU law and Curaçao licensing standards, responsible gaming commands active, ongoing operator monitoring. syndicatecasino implements robust internal procedures on syndicate-bet.com to detect and mitigate player risk.

EXPAND: These procedures fulfill mandatory responsible gaming obligations and demonstrate a proactive approach to reducing gambling harm.

REFLECT: Our operational commitments include:

• Risk-Detection Algorithms: Real-time monitoring of player activity for early signs of risky behavior, such as excessive deposits, bet frequency, or extended play sessions.
• Pattern Analysis: Our system reviews gameplay data (in compliance with privacy laws) looking for patterns consistent with at-risk or problem gambling (e.g., chasing losses, irregular betting spikes).
• Warning Messages and Interventions: Players will receive automated "Responsible Gaming" alerts and reminders when thresholds are exceeded.
• Support Team Outreach: If repeated risk indicators are present, our responsible gaming team may initiate contact (by e-mail registered with syndicate-bet.com) to offer support, suggest limits, or recommend self-exclusion.
• Escalation Procedures: In cases where serious risk to player welfare is detected, syndicatecasino reserves the right to suspend accounts or impose mandatory limits pending further review, acting in line with regulatory guidance and player protections.

Protective Clause: All monitoring and communications are conducted in accordance with AU privacy laws and Curaçao licensing requirements. Player confidentiality is strictly maintained, and interventions are only initiated under clear legal conditions and in the player's best interests.

Updates

OBSERVE: AU and international compliance standards require timely notification to all users regarding major changes to responsible gaming policies or tools.

EXPAND: syndicatecasino on syndicate-bet.com commits to transparent communication using multi-channel notification systems to ensure all players are informed of updates.

REFLECT: Players will be notified of changes in responsible gaming procedures or policy via the following methods:

• E-mail: All registered players will receive a summary of changes to their registered address prior to updates taking effect.
• Website Banner: Prominent notifications will appear on syndicate-bet.com, directing users to review updated terms or tools.
• Customer Support: Our support agents are trained to advise on any recent changes upon request.

Date of Last Update: 01 June 2025

Contact & Feedback

OBSERVE: All AU-compliant operators must maintain open communication channels for responsible gaming concerns and feedback.

EXPAND: syndicatecasino on syndicate-bet.com provides the following direct contact for responsible gaming matters:

• E-mail: [email protected]
• Online Feedback Form: Access the "Responsible Gaming" support form within your account dashboard after logging in at syndicate-bet.com.
• Mailing Address (Legal and Complaints): Scharlooweg 39, Willemstad, Curaçao (please refer to syndicate-bet.com for up-to-date office contacts; no walk-in service is available).

If you wish to report a concern, request support for self-control, or provide feedback on our responsible gaming procedures, please use the above channels. All requests are handled confidentially by designated responsible gaming officers.

Legal Notice: For urgent support regarding self-exclusion or risk protection, e-mail is the fastest method. All correspondence is processed in accordance with AU and international privacy regulations. For formal complaints requiring escalation, please include your full name and registered account details to assist with accurate resolution.